Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

Through the support center's trouble ticketing system, the rep ties these three tickets, each of which has its own SLA, to the master ticket. The SLA for the master ticket indicates the timeframe in ...

A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...

With osTicket deployed, one of the first things you'll want to do is add Agents. Find out what agents are and how to add them. TechRepublic Get the web's best business technology news, tutorials, ...