Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

You don’t have to understand how an internal combustion engine works to drive your car to the mall, so why does it often feel like you need a degree in computer science just to use your PC? This is ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

Cars tend to break down over time. Components get old and worn out, and things can quickly turn sour without yearly maintenance. However, on a rare occasion, something unexpected may happen. Like with ...