For decades, service has been relegated to the end of the customer lifecycle. It was reactive, transitional, transactional, and traditional. A “fix something that’s gone wrong” function, stuck at the ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex problem solving, options or answers - not apologies. My research ...

All the Latest Game Footage and Images from Mr. Rainer's Solve-It Service "In FLATSPACE, on HJÖ, where HJÖRIANS live in DOMES in symbiosis with RAINCOATS...you'll find MR.RAINER'S SOLVE-IT SERVICE.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Whether in the consumer world or in industry, it’s become increasingly important for manufacturers to sell not just products, but services as well. Industrial machine builders, and even system ...

The Internal Revenue Service will hold a "Problem Solving Day" on Saturday, from 9 a.m. to 3 p.m. at the Alliance Tower Building, 8701 South Gessner in Houston. This problem-solving session is ...