Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...
Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...
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IRS to deploy Salesforce AI agents after staff cuts
The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its human workforce shrinks. The agency plans to roll out Salesforce-built AI ...
Salesforce has been adding new features and capabilities since the launch of its AI agent platform a year ago at a furious pace. Today, Salesforce added two new agents, one to handle security issues ...
As 50,000 attendees descend on Salesforce's Dreamforce conference this week, the enterprise software giant is making its most aggressive bet yet on artificial intelligence agents, positioning itself ...
Salesforce launched a suite of monitoring tools on Thursday designed to solve what has become one of the thorniest problems in corporate artificial intelligence: Once companies deploy AI agents to ...
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