The Army Training Network (ATN) is a secure, web-based portal that provides access to training and education resources. It is the Army’s primary delivery platform for training and training management: ...

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

A platoon leader gives Soldiers assigned to Bravo "Barbarians" Company, 40th Brigade Engineer Battalion, 2nd Armored Brigade Combat Team, 1st Armored Division, guidance during dismounted operations as ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...